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We are Open- COVID19 UPDATE

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Refund policy

Returns
Due to COVID-19 we are not accepting any returns or exchanges.

Cancellations

For all items that are considered high risk there will be a $75 fee for cancellations. High risk orders are considered an item that costs more than $200.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

UPDATE: DUE TO COVID19 WE ARE NO LONGER ACCEPTING RETURNS OR EXCHANGES UNTIL FURTHER NOTICE.

Refunds (if applicable)
We only process refunds for items that are damaged, there must be picture proof of damages emailed to refunds@quality-galore.com. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@quality-galore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
UPDATE: DUE TO COVID19 WE ARE NO LONGER ACCEPTING RETURNS OR EXCHANGES UNTIL FURTHER NOTICE.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email orders@quality-galore.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Vollrath Convenience Store Solutions: Maximizing Your Footprint

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