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Shipping, Returns and Refund policy

 

FEES

Cancellations/Refunds

You must call or email us before 5PM EST the same day you placed an order to recieve a full refund. If you decide to cancel your oder after 5pm tere will be a $20 processing fee.

Due to the pandemic we are experiencing a great lead time. Therefore submit your item at your descrection. Please be advised if you submitted your order and it is high risk and has a lead time you can cancel the same day youplaced the order without being charged a cancelation fee. If you decide to cancel the oder and it has a lead time you will be charged a $20 processing fee.

 

If an order is plaed after 5pm EST and/or our offices are closed and you have not checked stock availability. You may email us to cancel the order in full without any charges.

**High risk orders are considered an item that costs more than $200. Pre paid orders or orders awaiting shipment are included. **

Refunds can take up to 14 business days to reflect on your bank statement.  Refunds take 24-48 hours to process. We will notify you when we have processed your refund. 

Restocking fees

There are alot of cost involved with refunds. One of them are restocking fees. Restocking fee is up to 40% for all items.

Damaged Items

All damaged items must be reported to customerservice@quality-galore.com within 5 business days of delivery of item. Any items must be inspected and verified with the shipping label. You may be responsible for the Return shipping label if manufacturer requires a return of damaged items. This policy does not abide by the COVID19 policy. 


Refunds (if applicable)
We are currently not processing refunds for chest freezers that are damaged, there must be picture proof of damages emailed to customerservice@quality-galore.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you have purchased a Everest Collection product you may be able to exchange the product. Situations may vary please contact customerservice@quality-galore.com


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email customerservice@quality-galore.com.

You will be responsible for paying for your own shipping costs for returning your item.If the item is not defecive. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping costs for MVP Group LLC will be emailed to you and deducted from our initital $200 we charge at checkout. You must pay for the shipping cost 24-48 hours within reciept. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Our shipping policy is 24-48 hours to process your order (not including weekends), 3-5 business days to ship your item. In total takes 7-10 business days excluding holidays and weekends.

Returns


Due to COVID-19 we are not accepting any returns , exchanges or refunds on all chest freezers.

 

Summit:

● Merchandise must be in original unopened carton (Digital photographs may be requested to
ensure packaging has not been opened. Opened packages will not be accepted).
● Merchandise must be undamaged and in new condition upon return to FSI.
● A minimum 25% restocking will be charged per item returned (restocking fee varies by model)

Customizations Ineligible for Return:
● Thermometer/Alarms/Data Loggers/Digital Thermostats that have been factory-installed
● Side locks/Keypad/Combination locks/LockBoxes installed
● Panel-ready units (model name will include “IF” or “FR” suffix)
● ADA undercounter units (Models with “ADA” suffix or “AL” prefix)
● Refrigerator-freezers with factory-installed icemakers
● Glass door models with stainless handles added (model name will include “TB”, “HH”, “HV”, or
“SH” suffix)
● Solid door models with stainless steel or diamond plate wrapped doors and signature handles
(model name will include “SSTB,” “SSHV”, “SSHH”, and “DPL”)
● Glass door models with factory door tints (options T1, T1S/F, T2/F, T3/F, T4/F)
● Any model with a stainless steel cabinet wrap (model name will include suffix “CSS”)

 Customer not available/not answering

Customer will be liable for restocking fees, transportation of item back to manufacturer and any additional charges. Please coordinate with your freight carrier prioor to delivery in order to waive these fees and recieve your item.

Updated on 07/08/2022